PAETEC Premises Visit, March, 2003
Customer Service Redefined
PAETEC Communications represents a new breed of extraordinary customer-focused solutions for the telecommunications industry. From basic telephony to sophisticated convergent voice and data solutions, PAETEC has prospered because of our single-minded dedication to providing the finest customer service in the industry.
Bucking the Trend in Telecommunications
PAETEC has demonstrated superb financial growth in the otherwise flat telecommunications sector. A 197,000 percent growth rate over the past five years places PAETEC at # 2 on the Deloitte Technology “Fast 500” list for 2003 – the second fastest growing technology company in North America. PAETEC currently employs more than 1000 professionals nationwide at an average salary in excess of $50,000 annually.
PAETEC’s financial success -- $375 million in revenue for fiscal 2003 - has made it an attractive partner for the finance industry as well. For example, PAETEC has just secured $5 million in investment capital from M&T bank, which will be used to fund the installation of a new Lucent switch in Anaheim, CA.
PAETEC’s rapid financial expansion is reflected in our market presence as well. Our growing customer base of 11,000 medium and large businesses is currently found in more than 27 major metropolitan areas nationwide. More importantly, that growth has not come at the expense of customer satisfaction. At better than 99%, PAETEC currently enjoys what is perhaps the highest customer retention rate in the industry.
PATEC represents a new breed of integrated service provider – one where relationships matter most, and where extraordinary financial success is predicated on extraordinary people – our customers, our employees, and our world class partners. At PAETEC, the future is limitless.